FAQ

When is payment due for my booking?

Full payment is required 14 days before check-in.

What is your cancellation policy?

Full reservation price will be charged on cancellations made less than 14 days before check-in

Are pets allowed?

No

Do you provide bedding and towels?

Yes.  All apartments will have beds made up with bed linen, duvets and pillows for standard occupancy of 2 guests.  If there are additional guests additional bedding is provided in the apartment to be made up by yourselves.

We also provide enough towels for each booked guest.

Do you provide baby cots and highchairs?

Yes, cots and highchairs are available on request.

What else is provided in the apartment?

  • Kitchen towels
  • Washing up liquid
  • Dishwasher tablets
  • Toilet rolls
  • Hand wash
  • Hand cream
  • Dust pan and brush
  • Coffee,Tea & Biscuits starter pack to help guest settle in

How do I check-in?

We operate and self check-in and check-out system for all our apartments.  Access to main entrance of the building and to your apartment via door pin codes which will be released to you 24 hours before check-in.  Full details on how to check-in will be issued 7 days before check-in.

What time is check-in and check-out?

Guest can start to check-in from 3pm onwards.

Guests must be checked-out by 10am.

What are the bedding configurations?

Sandringham – (Max occupancy: 5) 

Bedroom – 1 king size zip up bed (can be used joined together or separated for twin beds)

Living room – 3 single sofa beds

Broads – Studio (Max occupancy: 2) 

1 king size zip up bed (can be used joined together or separated for twin beds)

Wellington (Max occupancy: 5) 

Bedroom – 1 king size zip up bed (can be used joined together or separated for twin beds)

Living room – 3 single sofa beds

Wroxham (Max occupancy 2) 

Bedroom – 1 king size zip up bed (can be used joined together or separated for twin beds)

Banham (Max occupancy: 4) 

Bedroom – 1 Double bed

Living room – 2 Single sofa beds

Houghton (Max occupancy: 4) 

Bedroom – 1 Double bed

Living room – 2 Single sofa beds

Nelson (Max occupancy: 5) 

Bedroom – 1 Double bed, 1 single sofa bed

Living room – 1 Double sofa bed

Cromer (Max occupancy: 4) 

Bedroom – 1 Double bed

Living room – 2 Single sofa beds

Hemsby (Max occupancy: 4) 

Bedroom – 1 Double bed

Living room – 1 Double sofa bed

Norfolk Flats – Flat 1 (Max occupancy 5)

Bedroom – 1 Three quarter double bed

Living room – 1 Single sofa bed

Norfolk Flats – Flat 2 & 3 (Max occupancy 2)

Studio – 1 Three quarter double bed

Norfolk Flats – Flat 4 & 5 (Max occupancy 4)

Bedroom – 1 Three quarter double bed

Living room – 1 Single sofa bed

Norfolk Flats – Flat 6 (Max Occupancy 5

Bedroom 1 – 1 Three quarter double bed

Bedroom 2 – 1 Three quarter double bed

Living room – 1 Single sofa bed