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Frequently Asked Questions

When is payment due for my booking?

10% of reservation price is due at the time of booking, remaining balance is due 14 days before check-in.

What is your cancellation policy?

Cancellations made more than 14 days before check-in we charge 10% of reservation price. 

Cancellation made 0-14 days before check-in we charge full reservation price.

Are pets allowed?

No

Do you provide bedding and towels?

Yes.  All apartments will have beds made up with bed linen, duvets and pillows for standard occupancy of 2 guests.  If there are additional guests additional bedding is provided in the apartment to be made up by yourselves.

We also provide enough towels for each booked guest.

Do you provide baby cots and highchairs?

Yes, cots and highchairs are available on request.

What else is provided in the apartment?

  • Kitchen towels
  • Washing up liquid
  • Dishwasher tablets
  • Toilet rolls
  • Hand wash
  • Hand cream
  • Dust pan and brush
  • Coffee,Tea & Biscuits starter pack to help guest settle in

How do I check-in?

You will be greeted by our manager who will provide you with your door pin codes to access the main building and your apartment.  Please note we will require a pre-authorisation of £200 on your credit card as damage deposit (money will not be taken, this is just a hold on your card and will only be charged if there are damages to the apartment caused by you or your guests during your stay. Our hold on your credit card will normally last for five days from the date of your departure).  You will also need to bring a form of ID on check-in, this can be in the form of either passport, driving license or credit card used to make the reservation. 

What time is check-in and check-out?

Guest can start to check-in from 3pm onwards.

Guests must be checked-out by 10am.

What are the bedding configurations?

Sandringham – (Max occupancy: 5) 

Bedroom – 1 king size zip up bed (can be used joined together or separated for twin beds)

Living room – 3 single sofa beds

Broads – Studio (Max occupancy: 2) 

1 king size zip up bed (can be used joined together or separated for twin beds)

Wellington (Max occupancy: 5) 

Bedroom – 1 king size zip up bed (can be used joined together or separated for twin beds)

Living room – 3 single sofa beds

Wroxham (Max occupancy 2) 

Bedroom – 1 king size zip up bed (can be used joined together or separated for twin beds)

Banham (Max occupancy: 4) 

Bedroom – 1 Double bed

Living room – 2 Single sofa beds

Houghton (Max occupancy: 4) 

Bedroom – 1 Double bed

Living room – 2 Single sofa beds

Nelson (Max occupancy: 5) 

Bedroom – 1 Double bed, 1 single sofa bed

Living room – 1 Double sofa bed

Cromer (Max occupancy: 4) 

Bedroom – 1 Double bed

Living room – 2 Single sofa beds

Hemsby (Max occupancy: 4) 

Bedroom – 1 Double bed

Living room – 1 Double sofa bed

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